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Orders
What is waterproofness?
Waterproofness is a garment’s ability to keep rain and moisture out while helping you stay dry and comfortable. The higher the waterproof rating, the better the fabric can withstand wet and rainy conditions — making it an important feature for hiking and outdoor adventures.
How do I wash my waterproof and breathable apparel?
Check the care label first. Wash on a gentle cycle with a technical outdoor detergent and avoid fabric softener or bleach. Air dry or follow the garment’s specific drying instructions to help maintain its waterproof and breathable performance.
Are buttons and other small components covered under the terms of the warranty?
Yes, small components such as buttons, zips and fasteners may be covered, depending on the product and the cause of the issue. Please contact us with your order details and a description of the problem, and we’ll be happy to help.
Where do I find the product number or product name?
You can find the product name and product number on the product page of our website. The product name is shown at the top of the page, while the product number can usually be found in the product information or details section.
What are system zips?
System zips are specially designed zips that allow compatible outdoor garments, such as jackets and fleece layers, to be zipped together. They make it easy to combine layers for added warmth, protection and versatility.
Shipping & Returns
How long does shipping take?
Shipping times vary depending on the product and destination. Estimated delivery times are shown on the product page or at checkout. Please allow some additional time during busy periods, holidays or unexpected shipping delays.
Where do you ship?
We ship to the destinations available at checkout. Shipping options and costs are calculated based on your delivery address and the products in your order.
Can I track my order?
Yes. Once your order has been shipped, you’ll receive a shipping confirmation with tracking information when available. Tracking updates may take a few days to appear after the package has been dispatched.
Can I return an item?
Yes, eligible items can be returned in accordance with our return policy. Items should generally be unused, in their original condition and packaging. Please contact us before sending anything back so we can provide the correct return instructions.
Help & Support
How can I contact your customer support?
Please get in touch if you need help with an order, have a question about a product, or experience an issue with delivery, returns or your purchase. Our team will do its best to assist you as quickly as possible.
Email: support@thesteelstainless.com
Phone: + 1(914)252-8127
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Email: support@thesteelstainless.com
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08:30 AM – 04:30 PM GMT+10
Saturday and Sunday
09:00 to 22:00.
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